Booking and payment
What to know before you book The Memory Booth or The Keepsake Bar, from securing your date to the day itself.
How much is the reservation fee that secures my date?
If your event is 2 months or more away, a $50 reservation fee secures your date. It is deducted from your total and is non-refundable. If your event is less than 2 months away, payment is made in full when you book.
When is the balance due?
Your balance is the rest of your rental (package and add-ons) plus the refundable security deposit. It is due 2 months before your event, and we send you a reminder by email and WhatsApp.
Is the security deposit refundable?
Yes. It is $100 for The Memory Booth, $200 for The Keepsake Bar and $300 for a bundle. It is returned within 24 hours of collection, once we have checked the equipment, less any damage or loss. It goes back to the card or PayNow account you paid with.
Can I change my add-ons after booking?
Yes, in Manage my booking. New add-ons can be added up to 2 months before your event, subject to availability on your dates, and removed up to 7 days before. Once you have paid in full, removed add-ons are not refunded.
I don't know my set-up time or on-site contact yet. Is that a problem?
Not at all. Leave them blank when you book and add them later in Manage my booking, with your booking ID and phone number. They must be confirmed at least 7 days before your event. You can change your add-ons in Manage my booking without filling them in first.
What payment methods do you accept?
Card, PayNow and other methods, through our secure Airwallex checkout.
Do your prices include GST?
All prices are in Singapore dollars. We are not GST-registered, so no GST is added.
How far in advance can I book?
From 3 days up to 18 months before your event date.
How long is the rental?
A rental day covers 24 hours. Late returns are charged at $40 per hour.
Do you deliver and set up?
Yes. Delivery, set-up and teardown are included on the Signature and Premium Memory Booth packages, every Keepsake Bar package and all bundles. The Classic Memory Booth is self-collection, with delivery, set-up and teardown available for $80. Venues in far areas such as Sentosa and Tuas have a $20 far-area charge on top of the normal delivery.
What areas of Singapore do you serve?
We deliver island-wide on mainland Singapore and to Sentosa, for weddings, birthdays and corporate events.
Do you share photos or videos from our event?
Only if you say yes. Your guests' videos are private by default and only for you. When you book, you can tick a box to let us feature your event on our Instagram, and we will tag you.
What if I need to cancel?
See our full Terms and Conditions for the cancellation policy.
Can I get a custom quote?
Yes, for customised prompt cards, custom artwork or anything beyond our standard packages. Message us on WhatsApp or Instagram, or email thejoymakerscollective.sg@gmail.com.
Still have questions?
Message us on WhatsApp or Instagram, or email us, and we'll reply personally.