Terms and Conditions

Last updated: 1 November 2026 (version 2.0)

These terms apply to every booking with The Joymakers Collective LLP ("we", "us"), UEN T26LL0903E, Singapore. When you pay your reservation fee, or pay in full, you accept these terms. Our Privacy policy explains how we handle your personal data.

1. Booking and reservation fee

• You can book from 3 days up to 18 months before your event.
• An unpaid booking holds your date for 30 minutes. If payment is not completed in that time, the date is released. No fee applies.
• If your event is 2 months or more away, a reservation fee (shown at checkout) secures your date. It counts towards your rental and is not refundable.
• If your event is less than 2 months away, full payment is due when you book.

2. Balance and security deposit

• The balance is the rest of your rental (package and add-ons) plus a refundable security deposit. It is due 2 months before your event. We send you a payment request and a reminder by email and WhatsApp.
• If the balance is not paid by the due date, we may cancel your booking and release your date, and payments already made are not refunded.
• If we agree to give you more time to pay, a late fee of 5% of the outstanding balance per week or part thereof (minimum $30) may apply. We decide this case by case.
• Prices are in Singapore dollars. We are not GST-registered, so no GST is added.

3. Last-minute booking surcharge

Bookings made close to the event carry a surcharge, because we have less time to prepare. It is worked out on the package total (before add-ons) and shown as its own line on your invoice:

• 8 to 14 days before the event: 10%
• 3 to 7 days before the event: 20%
• Under 72 hours: 30%, by arrangement with us only (not bookable online). Under 24 hours is assessed case by case.

4. Changing your booking

• Add-ons can be added in Manage my booking up to 2 months before your event, while stock is available, and removed up to 7 days before. Once you have paid in full, removed add-ons are not refunded.
• Set-up and teardown times and your on-site contact must be confirmed at least 7 days before your event. After that, event details can only be changed by messaging us.
• Custom designs (stickers, tattoos, prompt cards and similar) can be added or changed up to 1 month before your event. Later requests are handled case by case.

5. No refunds: new date or credit note

We do not refund payments. If you cannot make your date, message us up to the day before your event and we will either:

• move your booking to a new date, subject to availability, starting no later than 12 months after your original event date; or
• turn your rental payments into a credit note, which you can use for a booking up to 12 months after your original event date.

A credit note is not refundable and lapses if it is not used in time. Your security deposit is not part of a credit note: we keep holding it for your new date, or return it if the credit note lapses. If your new booking costs less, the difference is not refunded; if it costs more, you pay the difference.

6. Rental period

A rental day covers 24 hours. There are no refunds or discounts for early returns.

7. Late return

Equipment must be returned (or ready for our collection) by the agreed end time. Late returns are charged at $40 per hour or part thereof. A delay of more than 4 hours is charged as a full extra rental day at the package's standard day rate.

8. Responsibility, loss and damage

You are responsible for the equipment from delivery or collection until it is returned. Reasonable wear and tear is accepted. Damage, including water damage, theft and misuse, is deducted from the security deposit. If repair or replacement costs more than the deposit, you pay the difference.

9. Security deposit refund

Once the equipment is back and checked, your security deposit is returned within 24 hours of collection, to the card or PayNow account you paid with. If we find loss, damage or charges under sections 7, 8, 10, 11 or 14, we tell you the amount on the spot and refund the rest.

10. Add-ons and usage

Add-ons (including instruction posters, prompt cards, display stands, cocktail tables and upgrades) are for one event or rental day only, unless your invoice says otherwise. Use on extra days, at another venue or for a separate event is charged at the daily or per-event rate.

11. Prompt cards and small items

Prompt cards and similar small items are counted before and after each event. Missing or damaged items are assessed within 24 hours of collection, and their replacement cost is deducted from the security deposit, or invoiced if the deposit has already been returned.

12. Videos and photos

Guest videos are delivered to you through a private link within 24 hours of collection, and stay available there for 30 days. Please download your copy. After 30 days, we can retrieve them for you for a $30 fee. The booking form has a box, ticked by default, that lets us feature your event on our social media. Untick it and your videos stay private. You can change your mind later by messaging us. Please let your guests know that the video guestbook records them.

13. On-site contact and handover

Your on-site contact does not need to be there during set-up, but must be available for handover within 15 minutes of the agreed set-up time, when we explain how everything works. If they are not available by then, we send the instructions by message and the handover counts as done. We are not liable for problems caused by their absence, such as incorrect set-up or operation, or missed recordings.

14. Attendant and overtime

• The On-site Attendant add-on includes hands-on help for guests, such as peeling stickers or applying tattoos. Without it, the experience is self-service and we are not liable for stickers or tattoos applied incorrectly.
• If your event runs past the booked attendant hours, overtime is $40 per 30 minutes or part thereof, billed after the event. Extensions depend on staff availability.

15. Venue, weather and power

• Our equipment is made for indoor use. For outdoor events you must provide shelter and weatherproofing. We are not liable for damage, faults or disruption caused by weather.
• The Memory Booth runs on a single-charge power bank. For a longer runtime, please give access to a power outlet. We are not liable for downtime caused by insufficient charge.
• You must make sure we can get the equipment into and out of the venue at the agreed times.

16. Our liability

If something goes wrong on our side, our total liability is limited to the amount you paid for the booking. We are not liable for indirect losses. Nothing in these terms limits liability that cannot be limited under Singapore law.

17. Changes and governing law

We may update these terms. The version in force when you paid applies to your booking. These terms are governed by the laws of Singapore.

Questions about these terms? Message us on WhatsApp or Instagram, or email thejoymakerscollective.sg@gmail.com.